Do You Have the Right Team in Place to Grow Your Business?

Are you confident that the capabilities of your current team align with your growing business needs? As your business grows, you need to prioritize excellent team performance and developing employee capabilities to achieve the performance improvement that you strive for. As your business develops, you may find that not everyone in your team has the […]

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Robbing the Emotional Piggy Bank

Whenever we interact with our customers, we are having an impact on them. The impact is rarely neutral, and usually either positive or negative. When we have a positive impact, its like making a little deposit into their emotional bank account. Having a negative impact on a customer is like making a withdrawal from their […]

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