Are you confident that the capabilities of your current team align with your growing business needs? As your business grows, you need to prioritize excellent team performance and developing employee capabilities to achieve the performance improvement that you strive for. As your business develops, you may find that not everyone in your team has the […]
As a business owner, your business valuation is something you take seriously. After all, you’ve poured years of continued effort, time, passion, and resources into building your business to what it is today. You’re proud of it. You have a deeper understanding of the journey since its inception, the challenges you’ve met along the way, […]
Whenever we interact with our customers, we are having an impact on them. The impact is rarely neutral, and usually either positive or negative. When we have a positive impact, its like making a little deposit into their emotional bank account. Having a negative impact on a customer is like making a withdrawal from their […]