In this fifth and final video in my series on how to improve your sales, I take a look at the after sales follow up. You see, following up with customers is critical even when you’ve already made the sale. While you may be tempted to think your job is over, there’s more to the […]
Tag: customer service
Robbing the Emotional Piggy Bank
Whenever we interact with our customers, we are having an impact on them. The impact is rarely neutral, and usually either positive or negative. When we have a positive impact, its like making a little deposit into their emotional bank account. Having a negative impact on a customer is like making a withdrawal from their […]