Whenever we interact with our customers, we are having an impact on them. The impact is rarely neutral, and usually either positive or negative. When we have a positive impact, its like making a little deposit into their emotional bank account. Having a negative impact on a customer is like making a withdrawal from their […]
Imagine if you still had every customer you ever had…What would your business be like today? In this week’s video, I’ll share some strategies on how to keep more of your clients, longer, and reduce customer churn.